Employees representatives have to navigate delicate and complex issues across cultural and language barriers. They often have to negotiate in English under pressure, which can be tough in a second language. We provided a specific training format that helped them to build confidence and feel at home in their second language.
Representing Stakeholder Interests in Second Language
Our client wanted to offer members of works council committees the opportunity to attend a four day seminar to brush up their overall communication skills with a focus on word choice, tone of voice, meeting language, and negotiation tactics. Participants should get the opportunity to brush up their language skills and develop an effective communication behavior in their second language.
A customised mix of creative learning activities proved to be an excellent way for participants to act out, reflect and reshape their communicaton behaviour in their second language. They were presented engaging real life scenarios and could explore and experience the positive and negative impact of their communicaton behaviour in a safe setting. Customised peer feedback and a detailed video analysis enriched this experiential learning experience.
Benefits for Learners
Workshop participants could feel safe while acting out different roles in customised situations. Explorative learning activities helped them identify their individual personal strengths and resources and build confidence in their second language. What is more, they could immediately translate their learning to their daily job-related challenges.